Privacy & Cookie Policy
Last updated: June 2025 · Gadgets Clinic Ltd
1. Who We Are
Gadgets Clinic Ltd ("we", "us", "our") operates gadgetsclinic.co.uk. We are registered in England and Wales.
We are committed to protecting your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Contact our Data Controller:
info@gadgetsclinic.co.uk · 01708 782222
1 Station Road, Upminster, RM14 2SJ
2. What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: full name
- Contact data: email address, phone number, postal address
- Booking data: device type, repair issue, appointment date/time, branch preference
- Payment data: transaction references (we do not store card details — payments are handled by Wix Payments)
- Technical data: IP address, browser type, pages visited, time of visit (via analytics cookies, with your consent)
- Communications data: messages sent via our contact form or WhatsApp
3. How We Use Your Data
We process your personal data for the following purposes and legal bases:
| Purpose | Legal Basis |
|---|---|
| Processing and managing your repair booking | Contract performance (Art. 6(1)(b) UK GDPR) |
| Sending booking confirmations and updates | Contract performance |
| Processing payments | Contract performance |
| Responding to enquiries | Legitimate interests |
| Fraud prevention and security | Legitimate interests / Legal obligation |
| Improving our website and services | Legitimate interests (analytics, with consent) |
| Sending promotional communications | Consent (you may withdraw at any time) |
| Loyalty points programme | Contract performance / Legitimate interests |
4. Cookies & Similar Technologies
We use cookies and similar tracking technologies on our website. Under PECR, we obtain your consent before placing any non-essential cookies.
The cookies we use fall into these categories:
Required for the website to function. These cannot be disabled. Examples: session tokens, security cookies, booking flow state.
Remember your preferences and personalise your experience (e.g. language, previously viewed pages).
Help us understand how visitors use our website so we can improve it. Data is anonymised where possible.
Used to show relevant adverts and track marketing campaign effectiveness.
You can manage your cookie preferences at any time using the Cookie Settings link in our website footer, or by adjusting your browser settings. Note that disabling strictly necessary cookies may affect how the site works.
5. Data Retention
We retain your personal data only as long as necessary:
- Booking records: 7 years (for legal and accounting purposes)
- Contact enquiries: 2 years
- Analytics data: 26 months (or until consent withdrawn)
- Marketing preferences: Until you withdraw consent
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Wix Payments — to process repair booking payments
- Resend — to send transactional emails (booking confirmations, updates)
- Analytics providers — with your consent, to analyse site usage
- Law enforcement / regulators — where required by law
All third-party processors are subject to data processing agreements and are GDPR-compliant.
7. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data ("right to be forgotten")
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — at any time where processing is based on consent
To exercise any right, contact us at info@gadgetsclinic.co.uk. We will respond within 30 days. If you are unhappy with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction — including encryption in transit (HTTPS), access controls, and regular security reviews.
9. Children
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
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